CallZen.AI is a leading AI-driven contact center intelligence platform that helps businesses transcribe, summarize, and analyze customer conversations across multiple languages and dialects. With CallZen.AI, you can track key moments, score calls and chats, collect customer feedback, and monitor conversations for critical talking points.
State-of-the-art AI engine for multilingual transcription and summarization.
Real-time tracking of every part of customer conversations across channels.
Customizable parameters for scoring calls and chats based on business-specific criteria.
Centralized tracking and reporting of customer feedback, including product suggestions, feature requests, and complaints.
Monitoring of conversations between customers and field partners for critical talking points.
Automated quality management to eliminate manual audits and call monitoring.
Comprehensive tracking of agent performance, including strengths, weaknesses, and individual and team-level scores.
Validation of agent-captured data against CRM data for accuracy and compliance.
Custom reporting and analytics on conversational data with user-defined KPIs and metrics.
AI-assisted pitches to empower agents with previous conversation summaries, customer mood, and preferred languages.
AI coaching based on individual agent weaknesses and strengths for improved effectiveness.
Automated smart insights across various departments and sections of the business for key talking point identification.
Improved customer satisfaction and loyalty.
Increased sales and revenue through better customer engagement.
Reduced operational costs and improved efficiency.
Enhanced agent performance and productivity.
Data-driven insights for strategic decision-making.
A more agile and responsive contact center operation.
Track customer sentiment and identify areas for improvement in customer service.
Identify and resolve customer issues quickly and efficiently.
Improve agent performance and productivity by providing targeted coaching and feedback.
Monitor compliance with company policies and procedures.
Gain insights into customer preferences and behavior to improve product and service offerings.
Reduce costs by automating quality management and call monitoring processes.
